Salesforce updates its agentic AI pitch with Agentforce 360

Salesforce Updates Agentforce 360

Salesforce has announced a new release of Agentforce, providing a platform for building, deploying, and controlling agents to power the agentic enterprise, with Slack as the front end.

“[Customers] are stuck in what I call ‘pilot purgatory’,”

Salesforce president and chief engineering officer Srinivas Tallapragada said, highlighting the issue of customers not getting value from their AI investments.

Agentforce 360 will be showcased at the company’s annual Dreamforce conference.

Author summary: Salesforce updates Agentforce for AI-powered enterprise.

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CIO CIO — 2025-10-13

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